ThinkConveyancing – dealing with 1

ThinkConveyancing’s website – thinkconveyancing.com.au.

If you go to their website and click on the “Contact” on it, you are taken to an email form, which has been used to send them this.

In using email forms, the date and time that the form has been submitted is always entered just below the enquiry, something that is done automatically with ordinary email addresses, as has been done in this case.

Having submitted this form, we got this immediate automated response.

More than 3 hours later nothing further had been received.

We had/have no interest in phone conversations – we need something in writing which might indicate that they might be worth dealing with.

We strongly recommend to our viewers that they do this sort of thing themselves with any people or organisations they may be thinking of dealing with – when we or one of our readers has done it, we put the details up on our blogs, to possible save other readers time and trouble.in doing what has been done already. Such posts can be located almost immediately by using the search facilities on this blog.

We’ll let you know if we hear anything further.

A comment or a question? Email us on info@questionsmisc.info.

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Aged care and retirement home organisations – dealing with

When it comes to selecting the best retirement home for ourselves or ours, the internet provides almost infinite scope for research, but we strongly believe that our first priority should be to locate the ones who are the most helpful when we have enquiries or concerns, and that when we’ve found the best one or two or three of these, we can then carry out such further research on them as we feel might be useful.

The ones who might be the most helpful.

(1) Have ordinary email addresses.

Ordinary email addresses are, of course, easily the best for us; email forms MAY  be acceptable, although we’ve found, from more than ten years of experience, that those who only have email forms, are usually not very helpful; and that those who only have phone numbers and/or fax numbers, are not worth bothering with.

(2) Have people in their employ whose job it is to respond to our enquiries or concerns. Even those who have ordinary email addresses may or may not have these.  Of course, having these are an expense, and we find that lots of people and organisations hope that they can manage without being up for this expense – and that we, the people, often allow them to do this.

We’ve started carrying out research to find the ones that are the most helpful, to save our readers and ourselves time and trouble, and the results as at 3 Jul. 2019 are shown below.

Bupa Aged Care‘s website – www.bupaagedcare.com.au. For our experience with Bupa, use this link. Our rating as at 27 Jun. 2019: 10 out of 10.

Catholic Healthcare‘s website – www.catholichealthcare.com.au. For our experience with Catholic Healthcare, use this link. Our rating as at 2 Jul. 2019: 10 out of 10.

Japara Quality Aged Care Homes & Retirement Living‘s website – japara.com.au. For our experience with Japara, use this link. Our rating as at 2 Jul. 2019: 10 out of 10.

Ramsay Healthcare‘s website – www.ramsayhealth.com.au. For our experience with Ramsay, use this link. Our rating as at 1 Jul. 2019: 0 out of 10.

A comment or question? Email us at info@questionmisc.info.

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Chatswood Podiatry – dealing with

For a post on this practice, use this link.

By the way readers, if it’s your first time in visiting this practice, take special note of it’s address – 72A/47 Neridah Street, Chatswood – and allow plenty of time to find it, and we mean, plenty of time – it’s in a quite incredible maze of 70 or more small practices.

A comment or a question? Email us at info@questionsmisc.info.

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Castle Hill Medical Centre – dealing with

We just can’t believe that there are medical practices that operate, apparently successfully, without an ordinary email address, without even an email form, just a fax number, in this day and age!!! the Castle Hill Medical Centre apparently being one of them.

We’re not talking here about getting medical advice by email, we’re not expecting this to happen, although occasionally it does, but there are dozens of other matters that can arise in dealing with people in medical practices that are best handled using ordinary email addresses.

The irony is that they use an ordinary email address for their marketing – but their emails are always headed with “no-reply@appointuit.com,” meaning that they can use an ordinary email address to contact you but you can’t use ordinary email addresses to contact them.

Dealing with health care professionals is hard enough without this sort of nonsense.

A comment or question? Email us at info@questionsmisc.info.

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Foot Right Podiatry, Macquarie Park – dealing with

On Tue. 18 Jun. 2019, an attempt was made to send the following letter in an email to the people in this practice  using the email form on their website, (we couldn’t find an ordinary email address,) but all that happened was we got the runaround in a way in which we may write up as time allows. But already the indications would appear to be that the people in this practice may not be the best people to deal with if one has badly diseased big toe nails.

A comment or a question? Email us at info@questionsmisc.info.

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Chatswood Podiatry – dealing with

An email sent to this practice on Tue. 18 Jun. 2019 @ 2.39 pm

We’ll let you know if we get a reply.

A comment or a question? Email us at info@questionsmisc.info.

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Westmead Government hospital – dealing with 3

A contribution put together with one of our readers.

 

 

 

 

 

 

 

 

 

 

 

We’ve just sent a copy of the above to Mr Graeme Loy, Westmead Government Hospital’s CEO, for his information and comment.

We’ll let you know if we get a response. To be honest, we’ll be astonished if there’s any indication that Mr Loy cares either.

A comment or question? Email us at info@questionsmisc.info.

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The NSW Health Care Complaints Commission – dealing with 4

We still can’t hardly believe this!!!

According to one of our readers, he was referred to Dr Kerrie Meades, Ophthalmologist, for help with his double vision, which was continuing to get worse to the point where it was getting dangerous for him to drive a car, increasingly it appeared that he might have to give up using his car, which, for him, would have been a disaster.

So he spent 3 or 4 hours in Dr Meades’ rooms, at considerable expense, seeing Dr Meades herself, her colleague Dr Jennifer Sandbach, and her orthoptists, from which he learnt nothing.

Dr Meades’ responses to his complaints about this continued to be like.

Eventually he saw Dr Ross Fitzsimmons, Ophthalmologist, instead.

Dr Fitsimmons virtually solved all his problems in 2 minutes! (1) After briefly reviewing the reader’s history of double vision, Dr Fitzsimmons said that it was extremely unlikely that it could be due to anything serious, but, if he wanted to remove any doubt, he could have an MRI of his brain, which he did, and it was clear. (2) Dr Fitzsimmons said that prisms in his glasses would solve the practical problems of his double vision, and when he got them, it was as though he was 20 or 30 again – nothing short of a miracle!

(Dr Meades subsequently claimed that one of her colleagues had sent him for an MRI, but this was a lie – no evidence of this was ever able to be produced. And in 3 or 4 hours in Dr Meades’  rooms glasses with prisms were not mentioned once by anyone.)

And when a complaint was made to the Health Care Complaints Commission about Dr Meades, readers will probably guess how that turned out?

Their response was along these lines – “All practitioners are entitled to their opinions and we can’t see how anyone could complain about Dr Meades’s opinions !!!!!!!!!!!!!!!!”

For more on this, use this link to be taken to a previous post.

More HCCC rubbish!

A comment or question? Email us at info@questionsmisc.info.

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Health Care Professionals and email addresses

A contribution put together with one of our readers.

 

 

 

 

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Sydney North Neurology & Neurophysiology, Neurologists – dealing with

An email sent to A/Prof. Karl Ng at this 4 doctor practice on 8 Apr. 2019 using the ordinary email address, info@snnn.com.au.

 

A reply received the next day.

At least they sent us a reply. We would certainly have them on our list to email if we needed help with other neurology matters.

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