Further to our previous post on BUPA Aged Care in which we set out an email sent to them on 14 Mar. 2019 about the story published in the Sydney Morning Herald of a resident of their aged care home at Eden allegedly having maggots in a wound on his head, to we’ve received no response other than this, which we got straight away.
Far from getting a response “within two business days,” we’ve got nothing back from them in 6 working days!
(Please note: WordPress, with which this blog is created, has changed so that the way in which we used to be able to provide readers with links that took them directly to previous posts no longer works – SO annoying! We’re working to see if there’s another way. In the meantime, to go to previous posts, readers will have to use the search facility on our home page.)
We’ve found that with large organisations like BUPA, which may have as many as 80,000 employees, (and this is particularly so with RAMSAY HEALTH CARE, with it’s 30,000 employees, about which more later,) that not one person amongst their thousands and thousands is ACCOUNTABLE for what they do and say, least of all the people in top management – not one person!!!
What one would hope would happen in cases like this is that when the people in top management received an email like ours, that they would respond with something like, “We’ll contact our people at Eden to get their side of the story and get back to you.” But nothing even remotely like this ever happens.
So, for instance, in this case, if we try to deal with the people in top management at BUPA, they don’t care, and if we try to deal with the people “on the ground” at Eden, (which we’ve attempted, and got nowhere,) they don’t care, probably because they know that the people in their top management don’t care.
What’s got to happen is that we the people have got to change. We’ve got to be constantly searching for people who are ACCOUNTABLE, and organisations which have people in them who are ACCOUNTABLE, and, as far as possible, only dealing with such people and organisations. It’s only as organisations like BUPA and RAMSAY start to think that the people may be changing and it may be costing them DOLLARS that anything is going to change.
The people behind this blog are about trying to help ourselves and our readers change in this way.