When it comes to selecting the best retirement home for ourselves or ours, the internet provides almost infinite scope for research, but we strongly believe that our first priority should be to locate the ones who are the most helpful when we have enquiries or concerns, and that when we’ve found the best one or two or three of these, we can then carry out such further research on them as we feel might be useful.
The ones who might be the most helpful.
(1) Have ordinary email addresses.
Ordinary email addresses are, of course, easily the best for us; email forms MAY be acceptable, although we’ve found, from more than ten years of experience, that those who only have email forms, are usually not very helpful; and that those who only have phone numbers and/or fax numbers, are not worth bothering with.
(2) Have people in their employ whose job it is to respond to our enquiries or concerns. Even those who have ordinary email addresses may or may not have these. Of course, having these are an expense, and we find that lots of people and organisations hope that they can manage without being up for this expense – and that we, the people, often allow them to do this.
We’ve started carrying out research to find the ones that are the most helpful, to save our readers and ourselves time and trouble, and the results as at 3 Jul. 2019 are shown below.
Bupa Aged Care‘s website – www.bupaagedcare.com.au. For our experience with Bupa, use this link. Our rating as at 27 Jun. 2019: 10 out of 10.
Catholic Healthcare‘s website – www.catholichealthcare.com.au. For our experience with Catholic Healthcare, use this link. Our rating as at 2 Jul. 2019: 10 out of 10.
Japara Quality Aged Care Homes & Retirement Living‘s website – japara.com.au. For our experience with Japara, use this link. Our rating as at 2 Jul. 2019: 10 out of 10.
Ramsay Healthcare‘s website – www.ramsayhealth.com.au. For our experience with Ramsay, use this link. Our rating as at 1 Jul. 2019: 0 out of 10.
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